FAQ

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FAQ

To be updated as we answer questions...

 

Installation and Setup Videos

https://www.youtube.com/playlist?list=PLZA_o7ScwG8MzWDUkAWt8ozk9iMuRuN27

 

What is the maximum number of devices that can be on one network?

There can be up to 6 DS in one network.

Each DS can support up to 4 DI; however, only 1 DI per DS can be assigned as a door release.  (Check the unlock settings in the lower right of the DI menu.)

The number of MS, or smartphones running the OPTEX Vision app, is unlimited.

 

What should I do if I forgot a password?

Check if the installer wrote down the passwords on the 2nd page of the IVPC DS and MS Settings and Installation Guide.

If the password was not written down, you may need to delete the device and pair again.

 

How do I perform a factory reset of the devices?

If the DS has been registered for cloud service, please enter the admin settings to unlink the device from the cloud service before removing the DS from the IVPC network.  The DS has a factory reset button located next to the power button.  Press and hold the button while the indicator is lit.  The reset is complete when it shows the white/blue pattern for pairing.  Please be aware that any files saved on the DS microSD card will still be there.

The MS cannot be reset back to the factory condition.  The network settings can be reset by going to Settings - Connectivity - Wi-Fi - Network settings reset.  Existing paired devices can be removed by opening the OPTEX vision app and pressing the pencil icon at the top right corner to enter the Device List Edit menu.

 

What are the default passwords?

The default passwords are found on the 2nd page of the IVPC DS and MS Settings and Installation Guide.

123456 for device and admin settings.

12345678 for pairing using an iOS device.

 

How do I change names or delete devices?

Look for the pencil icon in the upper right corners.

 

How do I change passwords?

Look for the gear icon in the upper right corner of the live view screen.

 

How can I connect to a hidden network?

Go to the Wi-Fi connections screen and scroll to the bottom.  There is an option to "Add network".

 

How long does the DS battery last per charge?

2 months for normal operation, 1 year if battery saving mode is used (disables live view on demand).

 

How long does the MS battery last per charge?

8 hours in standby.  About 4 hours with the display always on.  Adjust display sleep times as needed in the Settings menu.

 

Is there any benefit to a hardwired DS other than not needing to charge?

A hardwired DS will send notifications slightly faster than a battery operated DS due to being in a constant "wake" state.

 

How do I remove my DS from the cloud service?

You will need to unbind your cloud service from the DS by going to the admin settings - cloud settings - sign in - device management.

 

Which WiFi routers and range extenders are known to work?  Can they be used without internet access?

NETGEAR EX2700

NETGEAR EX3700

NETGEAR WN3000RPv3

TP-LINK ARCHER A6

TP-LINK RE200

TP-LINK TL-WA855RE

The IVPC-MS uses the local WiFi network to communicate; however, the OPTEX Vision smartphone app needs internet access.  It is possible to operate the IVPC system in an isolated network.

 

What if I don't connect to the internet?  What will be different?

The weather information will not work.

The OPTEX Vision smartphone app will not work.

Cloud and over-the-air (OTA) update services will not be available.

Live view on demand will not work. (Not to be confused with the live view when answering a visitor.)

 

What passwords are allowed?

The IVPC requires a password made of letters and/or numbers.  Special characters are not currently supported, but will be soon.